Privacy policy
Store Assistant lets merchants manage their Shopify store over WhatsApp. This page explains what data the app processes.
What we process
- Merchant data: your store domain, an access token issued by Shopify (encrypted), and the WhatsApp numbers you link.
- Messages: the text of your WhatsApp messages and transcripts of voice notes, plus the assistant's replies, so that conversations can continue across messages.
- Store data requested by you: products, orders, revenue figures and customer details (name, email, phone, city) that you ask the assistant for. Results are stored encrypted in the conversation log.
How we use it
Only to answer your requests. Message text and the store data needed for a request are sent to our AI providers (Anthropic for reasoning, OpenAI for voice transcription) to produce the reply; they do not use it to train models. We do not sell data or use it for advertising.
Retention and deletion
Conversation logs are deleted automatically after 90 days. When you uninstall the app, Shopify's shop/redact request deletes everything we hold for your store, and customers/redact requests remove any log entries mentioning that customer.
Security
All traffic uses HTTPS. Access tokens, refresh tokens, message content and tool logs are encrypted at rest. Every store action performed by the assistant is recorded in an audit log and requires your explicit confirmation on WhatsApp.